Terms and Conditions

Welcome to The Matcha Formula! By accessing our website and services, you agree to the following terms:

1. Eligibility

You must be 18 years or older to purchase from us or use our services.

2. Intellectual Property

All content on our website, including text, images, and product descriptions, is the exclusive property of The Matcha Formula. Reproduction or distribution is prohibited without permission.

3. Product and Service Information

• Our premium ceremonial-grade matcha is 100% organic and sourced from Japan’s finest tea farms.

• Wellness coaching and in-person treatments are personalized and designed to meet individual needs. Results may vary based on adherence to recommendations.

4. Purchases and Payments

• Payments are accepted via Apple Pay, PayPal, and other secure methods.

• Refunds and returns are subject to our Refund Policy.

5. Shipping and Delivery

• We ship globally. Delivery times vary depending on location.

• Customers are responsible for any customs duties or taxes on international orders.

6. Privacy

Your personal information is processed in accordance with our Privacy Policy, which outlines how we collect, store, and protect your data.

7. Limitation of Liability

The Matcha Formula is not responsible for damages arising from the misuse of products or services.

8. Amendments

We may update these Terms and Conditions at any time. Continued use of our website implies acceptance of any changes.

9. Governing Law

These terms are governed by the laws of the United Arab Emirates. If you have questions, contact us.

Refund Policy

At The Matcha Formula, we value your satisfaction and strive to deliver the highest quality products and services. Below are the terms for refunds and rescheduling:

1. Product Refunds

• Eligibility: Unopened and unused products in their original packaging are eligible for a refund. Refund requests must be made within 14 days of delivery.

• Non-Refundable Items: Opened or used products are non-refundable unless defective or damaged.

2. Health Coaching sessions

Rescheduling Policy:

• Sessions can be postponed with at least 24 hours’ notice prior to the scheduled time.

• If notice is not given within this timeframe, the session will be counted as completed and deducted from the package.

• Package validity: coaching packages are valid for a specified duration, as outlined at the time of purchase.

• No refunds on coaching packages: Once purchased, coaching packages are non-refundable. Clients are encouraged to utilize all sessions within the validity period.

3. Wellness Treatments

• Wellness treatments are non-refundable once completed. Refunds are only issued in cases of errors or inability to deliver the promised service.

4. Damaged or Incorrect items

If your order arrives damaged or incorrect:

• Notify us within 48 hours of delivery.

• Provide photos of the damaged item and packaging.

• We will arrange a replacement or issue a refund at no additional cost.

5. Refund Process

• Contact us at info@thematchaformula.com

• Approved refunds will be processed within 7-10 business days and issued to the original payment method.

6. Contact Information

For questions or refund inquiries: Email us: info@thematchaformula.com